How can we help you today?

Every business has its own address, like yourstore.inventprosystems.com. Open it, or press Sign in at the top of this page and type your store ID. It's in your welcome email.

Contact support. We email a reset link to the address on your account; it's valid for 60 minutes.

The store owner resets it: Staff → Cashiers → Reset PW next to the cashier, then tells the cashier the new one.

Check Spam / Junk, wait a minute and press Resend code. If your email address has changed, contact support.

After several wrong passwords the account pauses for a few minutes, then unlocks by itself. Wait, then try again carefully, or reset the password.

A cashier account works on one device at a time. Press Use here to continue on this device; the other one is signed out.

The store's monthly InventPro payment is overdue. Ask your store owner: they sign in and pay from the Billing page, and the till works again right away.

They were turned off because the smaller plan has fewer cashiers. After an upgrade, a store owner turns them on again in Staff → Cashiers.

Store owners: Staff → Cashiers → Add Cashier. Your plan sets how many: Starter 1 in total, Business 2 per store, Enterprise unlimited.

Press Turn off next to them instead. They can no longer sign in, their sales history stays, and they stop counting towards your plan.

Look up the bill in Returns, enter what comes back, pick a reason and process the refund. Cashiers can refund small amounts themselves, up to a limit the owner sets; bigger refunds are done by the owner.

Store owners: Settings → Tax & Refunds → type the new % → Save. New bills use it right away.

With payment method Cash, the cashier taps or types the cash received and InventPro shows the change, which also prints on the receipt.

No. Bills are a permanent record. To undo a sale, return all of it.

Yes. Revenue Today and the revenue chart show sales minus refunds, counted on the day the refund was given.

Starter and Business show the last 31 days. Older bills are kept and appear again on Enterprise.

Yes. Store owners add their company name, address, logo, phone and return policy for each store in Settings → Receipt Settings.

It's out of stock. The owner raises its quantity in Inventory, or unticks Track stock.

Add it as an item and untick Track stock. It never runs out.

The owner closes the shift in Staff → Staff Management → Force Clock Out. Shifts left open over 16 hours close themselves.

Only your store owners, and cashiers for their own bills. Our support tools never show your sales, refunds, staff hours or payroll, and InventPro doesn't process your card payments.

A computer, tablet or phone with a web browser and an internet connection. Nothing to install. Add a receipt printer, a label printer and a barcode scanner if you like; the device camera also scans barcodes.

Any thermal receipt printer that works with your computer or tablet: the standard 80 mm roll, or a small 58 mm one. An ordinary office printer works too. The store owner picks the paper size in Settings → Receipt Settings.

Any thermal label printer that works with your computer (Rollo, Zebra, DYMO and similar), with 2.25″ × 1.25″ stickers, the usual size. Other sizes and plain office printers work too.

Yes, in the web browser. Tablets get a big cash keypad, and on phones the menu sits at the bottom.

The till keeps selling for up to 24 hours, by cash or card. Sales are saved on the device and sent to InventPro by themselves when the internet is back, so the counter never stops. Returns and reports wait for the internet.

Yes. Store owners pick Classic, Cards or Large cards for each store in Settings → Till Appearance.

From your own account: Settings → Billing, by card or US bank account, through Stripe. The setup fee and first month are paid together; after that the monthly price is charged automatically each month.

Settings → Billing → Manage payment. There you change your card or bank account and download past receipts. Stripe also emails a receipt after every payment.

A note appears on your Dashboard and Stripe tries again. You have 7 days after the paid month ends to pay; after that InventPro pauses until it's paid. Nothing is deleted.

Settings → Billing → Manage payment → Cancel. InventPro keeps working until the end of the month you paid for. Your data is kept, and you can start again later without a new setup fee.

Yes. Contact us. Starter has 1 store, Business up to 3, Enterprise as many as you need. Upgrades take effect right away; you pay the difference in setup fee. Compare plans.

The change starts at the end of your billing month. If you have more stores or cashiers than the new plan allows, you choose which ones stay; the rest are paused, never deleted.

It was left out when your plan got smaller. It can't make new sales, but its bills and reports are kept. An upgrade brings it back.

No. Starter doesn't make new payslips, but the ones you already made stay readable.